Job Description :
Title : Help Desk Analyst 2/HDA2-48886

Location : 43223,Columbus,OH

Duration : 9 + Months

Job Type : C

Description :

HDA2 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally.

This position will function as a highly skilled HDA with specific responsibilities that include:

1. Good understanding of Desktop Support, imaging, complicated software transfers/swaps and all aspects of Software Licensing Services. Able to troubleshoot and resolve complex computer performance issues.

2. Uses creativity and innovation to automate and streamline processes and procedures.

3. Understands customer support, likes to work with people and can ensure that the customer is satisfied.

4. Ability to troubleshoot in a high level systematic way. Ability to identify issues and research cause.

5. Must be available to work a standard 8 hour shift somewhere between the hours of 7AMand 5PM. Expect regular changes to either the earlier or later shift.

6. Must be punctual and reliable: Arriving at work on time is essential and required as this a Customer Service environment.

Strong communication/leadership skills.

Strong influence, collaboration and negotiation experience.

Ability to collaborate with supporting resources across business and/or functional lines.

Have excellent oral and written skills/possess strong meeting and work session facilitation skills.

Actas the escalation point for high priority support issues.

Ability to interpret end user license agreements.

Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets

Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements (Software installation requests

Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.

Call software and hardware vendors to request service regarding defective products.

Act as a subject matter expert for one or more custom or COTS applications.

Talk to programmers to explain software errors or to recommend changes to programs.

May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied.

Test software and hardware to evaluate ease of use and whether product will aid user in performing work.

Write software and hardware evaluation and recommendations for management review.

Must be knowledgeable in the English language/speak clearly and understandably use the English language.

Skills :

Strong communication/leadership skills.

Strong influence, collaboration and negotiation experience.

Ability to collaborate with supporting resources across business and/or functional lines.

Have excellent oral and written skills/possess strong meeting and work session facilitation skills.

Act as the escalation point for high priority support issues.

Ability to interpret end user license agreements.

Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets

Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements (Software installation requests

Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.

Call software and hardware vendors to request service regarding defective products.

Act as a subject matter expert for one or more custom or COTS applications.

Talk to programmers to explain software errors or to recommend changes to programs.

May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied.

Test software and hardware to evaluate ease of use and whether product will aid user in performing work.

Write software and hardware evaluation and recommendations for management review.

Must be knowledgeable in the English language/speak clearly and understandably use the English language.

4 year college degree in field of specialty or equivalent education and experience

Combined

3 Years’ I.T experience

3 Years’ troubleshooting experience

3 Years’ experience documenting procedures

Service Now experience is desired.

Retail experience is desired

Please fill up details below if you would be interested and would like to be considered for it

Consultant Details:

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References:
If you are not interested but know someone who might be interested, please refer that person to us. We would be happy to offer you referral bonus if your referral accepts the assignment and stays for at least 3 months.