Job Description :
Greeting!!

Please go through the requirement and let me know if you are interested.


Role: Healthcare Supervisor/Team Lead/Quality Auditors
Location: Phoenix, AZ/OR (Face to Face)
Duration: 6+ Months
Interview Mode: Face to Face-Will update you date and time


Job Description


Must Have Skills: 1-year Customer Service Experience – REQUIRED
Medicare Experience – REQUIRED
Healthcare Experience – REQUIRED

Desired Skills: Medicare, Healthcare and Call Center experience required.

Project Details: Contractors will support an inbound Medicare Contact Center covering Arizona and Oregon states.

QA/Trainer/SME
Job Roles / Responsibilities:

Medicare Member inbound calls for AZ and OR states
Working window – 8 am to 5 pm AZ time
Working days – Monday to Friday per week
Contractor will be working exclusively in a call center environment answering calls regarding Medicare AEP and Open Enrollment.
Will be responsible for ensuring staff are proficient in their job skills by providing ongoing evaluation and detailing follow-up training, feedback, and coaching.
Ensure all staff are up-to-date on all subject matter for the specific project they support and are involved in activities that develops relationships with Operation Staff.
Collaborate with leaders to gather feedback on training effectiveness, update staffing and workforce forecasting, detail center priorities and plans, and gain direction on priorities and work projects.
Contractor will be held to Attendance, Quality and Production Standards as appropriate.


Supervisor/Team Lead
Job Roles / Responsibilities:

Medicare Member inbound calls for AZ and OR states
Working window – 8 am to 5 pm AZ time
Working days – Monday to Friday per week
Contractor will manage a call center environment answering calls on Medicare AEP and Open Enrollment.
Support and develop contact center representatives to provide an unmatched level of customer service over the phone
Monitor representatives’ performance utilizing individual performance metrics.
Prepare and deliver regular and ongoing performance feedback to ensure standards are met and ongoing consistency or improvement is demonstrated
Collaborate with leaders to gather feedback on training effectiveness, update staffing and workforce forecasting, detail center priorities and plans, and gain direction on priorities and work projects.
Track team to ensure they are making Attendance, Quality and Production Standards as appropriate.