Job Description :
Position : Health care QA tester.
No OPTs Pls.
Phone/skype Hire
Location: Albany, NY
Duration: 12+ m
Description :
Review release notes with each build for accuracy and completeness
Document process flows for the end user support in troubleshooting
Develop and test technical specifications and user instructions so that end users will be able to implement transport appropriately
Responsible for writing and executing formal user support and troubleshooting procedures to ensure smooth onboarding
Documents problems and assist in their resolution.
Defines and tracks user and technical issues in onboarding process
Test implemented technologies and record results using standard testing strategies including artifacts such as test strategy, test scenarios, traceability matrix, functional test plans, defect management and user acceptance test plan with entry and exit criteria
Assist with user interpretation of technical specifications and provide clarity in documents based on user feedback
Identifying root cause of error and delay and taking steps to mitigate future occurrence through new test cases
Prepare documentation to educate technical and non-technical end users on transport onboarding steps
Prepare documentation to document troubleshooting process flows and escalation pathways
Document interactions with clients for later evaluation of service delivery activities
Consults and collaborates with developers, project managers and other technical staff to resolve complex technical issues
Skills Needed
48 months experience performing defect management
48 months experience working as a lead or senior information technology tester
48 months experience communicating with users, stakeholders and business analysts to determine business needs
48 months experience preparing various technical documents like user reference documents, process flow diagrams and schema diagrams
36 Months experience in the creation of test data which reflects production level data
36 months of experience in developing and maintaining information technology technical documentation for end user support
36 months of developing and testing user instructions for validity
36 months experience maintaining quality controls and procedures
12 months of experience in public sector information technology projects Bachelor’s degree or greater in computer science, computer engineering, information technology or public health