Job Description :
Skills Required:

* Knowledge of Change, Incident, Problem and Request Management workflows
* Experience with Helpdesk Management application
* HP Service Manager 9.x System Administration
* HP Service Manager 9.x Request Management
* HP Service Manager 9.x Service Catalog
* HP Service Manager 9.x Configuration Management
* HP Service Manager 9.x web service integration
* Aggressive Analytical/Troubleshooting with creative problem solving skills in highly complex problems
* MS SQL Coding Experience
* Javascript
* Apache/Tomcat
* Technical agility
* Basic understanding of networking
* Availability to cover 7x24x365 operations and be on-call
* Ability to handle stressful situations and maintain composure under pressure

Additional Skills Preferred:

* Knowledge of ServiceNow
* Past experience integrating HPSM and ServiceNow (or other ITIL ticketing platforms)
* MS SQL Server Reporting Services
* Experience with Helpdesk Management application hosted in a Microsoft SQL Server environment
* Customer Relations Experience
* Written and verbal communication skills
* Documentation Skills
* Organization
* HP uCMDB 9.0x or 10
* DDM-I and DDM-A or Universal Discovery
* HP Service Manager / ITIL Certifications

Experience Required:

* 4+ years of experience supporting and implementing HP Service Manager and related products in a large I.T. environment
Experience Preferred:

* 2+ years of experience supporting and implementing HPSM web service integrations
Education: 4-yr College Degree preferably in Information Systems, Computer Science or related field.