Job Description :
Please share Genesys Framework + Multimedia routing consultant+ routing development using IRD, Composer profiles per the JD listed below -
Location : Hartford, CT
Experience: 8+ yrs
Duration : 12 months
Healthcare client
Job Summary:
Routing Development Experience in Contact Center Solutions (Voice, IVR and Multi-channel)
Genesys certification in Routing
Experience in developing Routing workflows using Composer
Extensive SCXML troubleshooting
Experience in Orchestration Server
Extensive knowledge in GRAT
Experience in ECMA scripting
Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS
Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components
Ability to architect routing design and development for new solutions that will be implemented for the customer
Clear understanding of reporting (GIM/ICON) schema and impacts to reporting with respect to routing changes
Experience in troubleshooting routing issues in production on call
Excellent Communication and interpersonal skills
Primary Responsibilities:
- Develop new and/or enhance existing application or system code as assigned or provided in technical specifications
- Perform the day to day functions such as running of existing programs, applications, jobs, reviewing logs for errors, writing or editing software and code, performing testing activities, and updating documentation
- Coordinate activities with other technical and functional areas as required
- Work may include sensitive healthcare information, data, trends, or claims
- Support other team members, removing technical road blocks, and suggest new technical solutions