Job Description :
Must Have:
5+ years of Routing Development Experience in Contact Center Solutions (Voice, IVR and Multi-channel)
5+ years of Configuration management tools
Experience in developing Routing workflows using Composer / IR
Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS
Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components
Ability to architect routing design and development for new solutions that will be implemented for the customer
Clear understanding of reporting (GIM/ICON) schema and impacts to reporting with respect to routing changes
Experience in troubleshooting routing issues in production on call
Excellent Communication and interpersonal skills
Nice To Have:
Experience on Build automation tools such as Anthill Pro, XL Deploy, and Jenkins to support CI / CD approach
Experience using Cyara for call flow automation testing
Genesys certification in Routing