Job Description :
Hi,

My name is Yusuf; I represent PURPLE DRIVE INC. We have an opportunity with one of our direct client.

Please find below the Job Description. Kindly revert if interested.


Job Description:

Genesys Routing Developers
NYC

Job description:
3+ years professional knowledge and experience in the design, configuration and implementation of Genesys 8.x Framework, CIM, SIP Server, Multi-Channel Routing, Web Chat.
Well rounded with experience in multiple contact center technologies including CTI, SIP and Genesys SIP Server, Call Routing and Historical Reporting, Genesys Workspace, Call Recording, VoIP technology, and CRM and IVR solutions.
3+ years on Routing workflow development using IRD and composer (preferred
Strong hands on skills like Java/JavaScript/Web services.
Good knowledge on Genesys reporting tools like advisors, pulse etc.
Solid analytical skills, problem determination, and resolution recovery processes
Ability to interface and cultivate excellent working relationships with technology teams, business analysts, and vendors
Bachelor degree with an emphasis on IS/IT or a minimum of 6 years of progressively responsible positions in contact center software, telecom and network technology
Preferred skills:
Possess current Genesys certifications
Experience integrating Genesys with third party applications including but not limited to Salesforce
             

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