Job Description :
*Job title: Genesys Developer*

*Location: Sunnyvale, CA*

*Duration: 9 months*

Competencies: CTI Genesys, Genesys Inbound Voice

Exp: 6- 8

Essentials:

Triages production incidents in Genesys Voice
(Inbound/Outbound), Email & SMS and Aspect WFM based on priority and work
to towards resolution Install and Upgrade Genesys components
in production environment Configure options and
applications in Genesys CME Identify the impacts for Genesys
applications for Infrastructure changes and Prepare and execute mitigation
plans. Perform validation & verifications in Genesys environment
for Changes Take part in ticket review discussions with Business
stakeholders Take part in discussions with Development &
Operations teams on system improvement and stability of the components
Identify system performance bottlenecks and Recommend to Application
development teams Look for process improvements in the support process and
raise Process Improvement proposals. Take part in discussion
with other Regional & Offshore teams for coordination Take part
in Knowledge Sharing sessions from Development teams.

Role:

Genesys Voice, Email & SMS and Aspect WFM

Desired:
Good Communication Skills

Key: Genesys
             

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