Job Description :
Role: Genesys Developer
Location: Malvern, PA
Duration: 12 months

Develop and maintain Telephony Infrastructure using Genesys Contact Center Technologies and Verint Call Recording System with Avaya integration.
Implement complex yet robust Inbound and Outbound call routing call flows using the following Tools and Technologies: Genesys Framework and Management, GVP (Genesys Voice Portal), Nuance, Java and VXML for IVR (Interactive Voice Response), Virtual Hold, Verint, Avaya, Genesys Infomart, CCA, CCPulse+, Cognos, Oracle 10g/11g/12c, MS SQL 2008 R2 and Cyara.
Install, Configure, Upgrade, migrate, administer and maintain the Call Center Infrastructure, troubleshoot and resolve issues by coordinating with Product Vendor as necessary.
Apply hot fixes, patches. Collaborate with business and end users to meet business needs with proper Planning, Designing, Developing, Testing and Implementing in Production.
Consult with managerial, engineering, and technical personnel to clarify program intent, identify problems, and suggest changes.
Perform or direct revision, repair, or expansion of existing programs to increase operating efficiency or adapt to new requirements
Write or contribute to instructions or manuals to guide end users.
Create and maintain system documentation, policies, and procedures as part of knowledge management.
Responsible for supporting custom tools developed in the company.
Perform other similar professional responsibilities as assigned.