Job Description :
Position: Genesys Consultant with NICE
Location: Charlotte NC 28202
Duration: 6+ Months
Must Have Skills
Have contact center experience in designing and implementing system solutions for our Interaction Routing platforms such as Genesys and Cisco
Should have experience in utilizing an IPT based enterprise dialing platform such as Aspect UID
Understanding of how the routing and dialer platforms (Genesys, Cisco, Aspect, etc interact with other CHT platforms such as NICE and WFMWFO
Experience in the use of Remedy (Pac2000) and SDLC
Experience in HP ALM Quality Assurance and related systems