Job Description :
InfoTech Spectrum delivers comprehensive fully integrated creative IT solutions ranging from IT consulting services to advanced technology deployment and product development.


Location : NEW YORK CITY , NY

Duration : Long Term

Job Description :

IVR app development exp on Genesys GVP (3+ years) using Nuance Speech Server, Nuance Dialog modules.
IVR call flow development on composer (3+ years
Strong hands on skills like VXML/GRXML/Java/JavaScript/Web services.
Preferred to have experience on working with Nuance NLU grammars.
Preferred to have knowledge and experience in the design, configuration and implementation of Genesys 8.x Framework, CIM, SIP Server, Multi-Channel Routing, Web Chat.
Solid analytical skills, problem determination, and resolution recovery processes
Ability to interface and cultivate excellent working relationships with technology teams, business analysts, and vendors
Bachelor degree with an emphasis on IS/IT or a minimum of 6 years of progressively responsible positions in contact center software, telecom and network technology
Preferred skills:
Possess current Genesys certifications
Experience integrating Genesys with third party applications including but not limited to Salesforce

Client : Tech Mahindra