Job Description :
We are currently engaged with a client who is seeking a Field Support Technician - (Help Desk) on a long term consulting to potential Full-Time Employee basis. In this role, the Field Support Technician will:

~ Provide technical assistant to computer system users and resolve a range computer issues for clients in person.
~ Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity.
~ Set up new users, including desktop configuration, email accounts, LDAP accounts, VPN accounts.
~ Support employees locally with desktop issues, account issues, and access to various internal services.
~ Troubleshoot software issues on employees desktops/laptops.

The appropriate individual will have demonstrated experience in the following:

~ Associate''s Degree in computer related field or equivalent training required.
~ Support for computer hardware and software that may include configuration management software, desktop communications software, operating system software and internet directory services software.
~ Strong verbal and written communication skills, problem solving skills, customer service and interpersonal skills.

Please Note:

This role will involve field travel that will consist of: Kentucky, West Virginia, Southern Indiana and Southern Ohio. The individual will be compensated for all miles traveled and there is some likelihood of limited overnight travel.

Interview Now

In order to arrange a preliminary interview, please forward a Word copy of your resume with your complete contact information. Local candidates preferred. Personal Interviews are required.

About Us

New Directions is an Information Technology Recruiting and Staffing Firm that provides consulting; project staff augmentation and traditional hire services for: IT Infrastructure and Operations; Enterprise Software; Business Intelligence and Data Warehousing; and Enterprise Web Applications Design & Development.

Our success and subsequent growth has been based on leveraging our clients'' technology with talented people.