Job Description :
Job Title: Sr Exchange/Office 365/Mobile Engineer
JOB Location: Berkeley Heights, NJ
Duration: 6- 12 Months
Description: Role and Responsibilities:
Daily environmental health checks
Directing, tracking and oversight of day-to-day operations
Oversight of escalations related to incident management and service requests
Technical guidance and support of any major business impacting incidents
Problem management and root cause analysis
Planning & execution of change management activities
Adherence to AXIS policies, procedures, and technical standards
Support audit activities when required
Provide support for project activities as required
Performs other duties as assigned
Works under supervision with moderate latitude for the use of initiative and independent judgment.
Work outside of regular hours may be required
Strong working knowledge of Exchange 2010/Office 365
Design/building/implementing/Management
Upgrades/Patching
Strong working knowledge of PowerShell
Recommendations for system improvements/automation/optimization
Server Health
Transport routing
DAG knowledge
Tracing messages
Strong working knowledge of Public Folders
Ability to troubleshoot replication
Exchange 2010/Office 365 Archiving
Escalation point for L1/L2 /team members
Strong working knowledge of MDM:
Design/building/implementing
Uploading wrapped apps
Strong knowledge in troubleshooting iPhones
Diagnose mobile issues through appropriate troubleshooting with users and provide accurate resolution; engaging Mobile Service Providers, the company''s Messaging Team, or other related teams as necessary
Assist users to understand, interpret, and follow mobile processes and policies
Assist with installations and maintenance on the MDM servers
Provide technical support of mobile devices (iPhone/iPad/Android) for both corporate and BYOD devices
Provide technical support and maintenance of existing MDM system
Assist when necessary with user rollout and new device registrations
Provide L2 escalation support for other IT analysts such as desktop support, VIP support, etc
Configure and test new MDM features
Maintain MDM system with health checks, retiring inactive devices, ensure out of compliance devices are reviewed
Assist in the development of MDM service level agreements and ongoing management of service level compliance
Working knowledge of Proof point Edge protection
Strong working knowledge of Lync/Skype for Business
Ability to troubleshoot issues with screen sharing
Working knowledge of Active Directory 2008/2012 Servers
Develop and maintain comprehensive documentation
Participate in Disaster Recovery
o Planning/Testing:
Daily support and technical issue resolution primarily via e-mail and ticketing tools and aggressively manage requests raised through to completion and track response and resolution times
Create and maintain new and existing baselines, technical drawings
Assist with developing knowledge base articles for end users as well as IT Support
Regularly communicate with end users via communications or Knowledge Network articles when improvement or changes take place
Resolve technology issues in a timely manner and ensure systemic issues identified are escalated and remediated to prevent future occurrences
Qualifications and Education Requirements:
Bachelor’s degree in Computer Science, Business, IT or related field or equivalent experience
MCSE in Exchange a plus
Strong MDM skill
Strong working knowledge of Apple products; iPad and iPhone
7-10 years’ experience in Exchange/Office 365/MDM
Ideally the candidate should possess:
A working knowledge of ITIL
1 or more relevant certifications
10 years or more experience working in an enterprise environment
Desired Skills:
Strong scripting skills of Windows PowerShell
Excellent oral and written communications
Excellent customer service skills
Facilitate project work as needed
Candidate should possess the following abilities:
Manage multiple and competing priorities
Identify problems, evaluate alternatives, negotiate and drive solution implementation
Work collaboratively and cooperatively with diverse geographical and cultural groups
Provide functional leadership and influencing positive outcomes
Establish effective working relationships with staff at all levels, providers, and stakeholders
Make timely and effective decisions regarding support operations
Understand and align operations and support strategies according to business needs
Interpret data and develop effective operating procedures
Organize and present information effectively
Be proactive and take initiative and follow through
Manage multiple projects of varying complexity
Define problems, collect data, establish facts and draw valid conclusions
Working knowledge of network infrastructure and operations
Troubleshooting issues by checking Event/System logs in a clustered environment
Knowledge of handheld devices, iPhone, Androids
Certifications in Exchange/Office 365/MDM is a plus
Broad and thorough knowledge and experience with complex scripting of processes in an Exchange/Office 365 environment
Understanding of Active Directory
Working knowledge of backup methodologies
Ability to manage multiple projects of varying complexity
Experience with Data Center operations
Prior experience providing production support for highly available services
Should be well versed in Best Practices for Exchange/Office 365/MDM
Research and implement new technologies to improve the enterprise infrastructure
Thansks & Kind