Job Description :
Hi,
Greeting of the day!
Hope you are doing well!
Title: Event Management Support
Location: Plano, TX
Type: Full time & permanent position
Salary: $90K/Year + Benefits + Relocation
Job Description::
Must have skills*
Working/basic technical skills in the following
O Monitoring tools like Introscope, Sitescope, Splunk, etc.,
O ITIL process (Incident management, Problem management, Event management)
O Autosys
o Unix / shell scripts
Good to have skills*
o Oracle/Any RDBMS (optional)
o Weblogic (or any Application Server) (Good to have)
Strong analytical skills
Verbal and written communication skills
Problem solving skills
Detail and process oriented
Understanding of ITIL framework
Minimum of 5 years in production support or development experience
Key responsibilities*
The Event Management(EM) Production Support Analyst is responsible for monitoring batch jobs, servers, applications, routine data validation, SLAs, respond to monitoring event alerts, engage/escalate to Application Management team as needed, etc., in the Control Function Technology(CFT) Shared Services organization. To perform this function, the EM Production Support Analyst performs daily tasks assigned by the EM Production Support Lead. These tasks are aligned to the key services outlined for the Service Operations Event Management Team.
Ensure all the batch failures/events are logged in the target Event Management system
Ensure Batch jobs meet SLA and escalate appropriately
Ensure Batch jobs and Database performance is within agreed performance levels
Responsible for owning batch failures/alerts and attempt to resolve them or assign the alerts to the appropriate group/individuals
Monitors and track Batch and Database related alerts which require some action to be taken.
Attempts to resolve Batch and Database related alerts based on playbook
Identifies appropriate owner for alerts which require additional action
Ensure all the events are logged in the target Event Management system
Responsible for owning UI and Middleware related alerts and attempt to resolve them or assign the alerts to the appropriate group/individuals
Monitors and track UI and Middleware related alerts which require some action to be taken.
Attempts to resolve UI and Middleware related alerts based on playbook
Identifies appropriate owner for alerts which require additional actions