Job Description :
7487770
Epic Support Specialist
Plano TX 75075
6 months plus
*All candidates will have to be shift flexible. Nights and weekend work will be required

What are the three to five technical responsibilities of the position?
1 Experienced in Epic clinical workflows and functionality.
2 3 years customer service support.
3 2 years of experience in Epic implementation and support.
4 Certified in one or more of the following Epic modules is desired: - Ambulatory - ASAP - Inpatient Orders and/or Clin Doc - ADT - Willow.

This role will provide our client with a knowledge leader experienced clinical or technical processes and the Epic application suite. This individual possesses deep clinical expertise and a successful track record of addressing the clinical process issues and workflow optimization regarding the use of Epic’s Electronic Medical Record (EMR) software suite. The person will help guide the clinical support team, as well as work directly with the physicians and senior clinicians.
*Responsibilities:
Respond to the physician issues and incidents regarding the clinical aspects of the Epic suite (Incidents may include, but are not limited to, workflow issues, application errors, user access, etc.
Receive, analyze, and process the Epic application requests submitted via e-mail, Web, and voice mails; examples include master files and category list modifications, smart lists, text, note support, etc.
Track, add the appropriate comments to, and close or escalate the incident tickets and related issues in a timely manner.
Proactively manage the incident situations.
Drive resolution of the support issues, incidents, and problems.
Understand the latest configurations and changes of Epic.
Participate in the development of knowledge management and training content.
Participate in change management processes and provide information on issues and workflows encountered by the service desk.
Required skills:
Experienced in Epic clinical workflows and functionality.
Experience in EMR system integration with other clinical systems (preferred
3 years customer service support.
3 years clinical care delivery experience.
2 years of experience in Epic implementation and support.
Previous team leadership experience.
Demonstrates a service philosophy in all interactions with clinicians and colleagues.
Strong verbal & written communication and interpersonal skills.
Type 35 wpm with a high level of accuracy.
Experience in analyzing quantitative and qualitative data.
Desired skills:
Certified in one or more of the following Epic modules: o Ambulatory o ASAP o Inpatient Orders and/or Clin Doc o ADT o Willow.
Additional experience in one or more of any of the following Epic modules (preferred): o Prelude o Cadence o HIMS o Resolute HB o Resolute PB o MyChart o EpicLink o EpicWeb o Clarity.