Job Description :
Position 2
JOB ID: 132180
JOB Title : Engagement Manager / Service Desk Manager
Duration: 12+ Months (Ongoing)
Locations: St.Louis, MO
Interview Process: Phone / F2F (Will take non locals here as well)
MUST HAVE: ITIL CERTIFICATION, Prior Helpdesk / Service Desk Management
Qualifications: Looking for someone who has managed a ''managed service'' or sow/''statement of work'' and had to act under ''sla''s'' or ''service level agreements'' - ITIL experience is preferred. They may have grown up as a Desktop support lead or service desk supervisor / help desk supervisor/lead. This is the liaison between the consulting firm and the client and should have good customer facing skills.