Job Description :
Job Description :

Operational responsibility for the endpoint management infrastructure utilizing :

Microsoft SCCM, WSUS, Active Directory, and Group Policy

Microsoft Office 365

Design and implement technology solutions for internal customers, and participate in the testing and evaluation of new technologies.

Work with the Endpoint Operations Manager to build and execute the vision and strategy for the endpoint environment, including emerging technology, new technical solutions, software, and hardware.

Contribute as a subject matter expert or technical resource for projects to deploy various technologies.

Assist the operation of a secure and optimized infrastructure by maintaining PC health, through the deployment of client patches and application updates, and reporting thereof.

Identify, remediate, and report on security alerts (viruses, malware, compliance, etc.

Assist in software inventory management, and adhere to software licensing compliance.

Strategize, advise, implement, and support strategic end-user computing solutions, as assigned.

Document technical problems, resolutions, and processes for assigned tasks and projects.

Key contributor to the operational effectiveness of the endpoint infrastructure, architecture, and deployment.

Provide technical guidance and training to team members.

Lead or participate on a variety of cross-functional teams to proactively address support issues.

Work closely with peers, senior staff, and leadership to ensure goals are achieved.

Follow up on outstanding issues with project teams, strategic business partners and leadership.

Work independently with minimal guidance while simultaneously being a collaborative team member striving for team success.

Deliver regular status updates to project teams and leadership.

Drive continuous improvement of systems and processes, as well as generate innovative approaches and solutions to recurring tasks or trending issues.

Provide outstanding customer service. Management & Administration

Mitigate risk, and provide consistency and dependability by adhering to policies and procedures for change and incident management.

Create and maintain thorough documentation for all endpoint solutions, code, configurations and processes.

Act as an escalation point for complex technical issues.

Utilize strong organizational, analytical, multi-tasking, and prioritization skills.

Provide consistent follow-up on incidents/changes/tasks until final objectives are completed.

Advise on and meet project schedules and timelines. .

Skills Required :

Experience with troubleshooting and administration of Chrome devices.

Support/administration of Windows 7 in a enterprise environment managed via centralized administration tools

Experience directly utilizing SCCM or comparable software, specifically with regard to tasks such as software package delivery and the creation of collections, queries, advertisements, and reports.

Experience working directly with managed anti-virus and encryption platforms.

Experience working with printer queues and driver management in a Windows server/client environment.

Strong written and oral communications skills, specifically technical documentation.

Ability to interface directly with internal customers, peer IT support teams, and all levels of management.

Have proven knowledge of desktop management activities.

Experience in defining/generating reports and metrics.

Be self-motivated, proactive, and be a productive, reliable, and collaborative team member; have an excellent work ethic.

Preferred Skills & Credentials :

Working knowledge of Windows Server 2008, 2008 R2, and 2012 R2.

Experience with Chromebook deployment for the enterprise

Conceptual knowledge of virtual desktop technologies (CITRIX)

Experience administering Windows Server printer queues.