Inspiren Tech Solutions
Herndon, VA
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Job Description :
Duties and Responsibilities:

Tier 2 technicians provide customer service by responding to IT issues, requests for service, and inquiries pertaining to IT equipment and peripherals.

Will require flexible weekend and/or evening shift work.
Manage End User Support requests, escalating as appropriate and follow up to resolution.
Provide customer service and support to senior level personnel in diagnostic testing and operation of IT hardware or software, primarily performed through response to End User Support requests.
Provide resolution to commonly known issues.
Log calls and issues into the incident management system (Remedy), and escalates the calls and issues to Tier 3 support when necessary.

Required Qualifications:

Knowledge of networking, Windows 7, latest Windows OS, Cisco network, HP and Dell IT equipment.
Excellent troubleshooting, problem solving skills w/desktops, laptops, HP and Dell PC’s and Blackberrys.
Knowledge of network printer troubleshooting.
Knowledge of the following software applications: Citrix, Symantec EndPoint Encryption, MS Office Suite, and Microsoft Internet Explorer 9 and above.
Ability to evaluate and implement new systems and technologies.
Ability to develop alternative solutions to solve technical problems.
High school degree with a minimum of five (5) years of related experience.
Minimum 2+ years related experience working on civilian federal government agency contract(s
Able to obtain a Public Trust clearance; current, active Secret clearance highly desirable.
Excellent verbal and written communication skills in the English language.

Desired Personal Skills/Experience:

Demonstrated ability to work well in team environment, strong customer service, interpersonal skills.
Experience working in a dynamic environment and producing quality work with demanding timelines.
Excellent administrative skills: organized, efficient, and versatile.
Must be detail oriented with great attention to detail, particularly when multitasking.

Additional/Desired Qualifications:

Associates degree/minimum two (2) years college in related field or equivalent.
ITIL Foundations 2011 (v3), Security +, A+ certifications and/or other relevant certifications.
5+ years related experience working on civilian federal government agency contract(s

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
             

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