Job Description :
Info Tech Spectrum delivers comprehensive fully integrated creative IT solutions. We specializes in providing dynamic software solutions to a diverse array of business concerns worldwide.
End User Support
Must have 3-5+ years of experience
Motivated technician with proven troubleshooting skills
Proven customer service skills -Proven ability to learn from, and teach, peers and to research solutions independently.
Must have excellent written and verbal communication skills.
Must be able to effectively multi-task and work in a dynamic, fast-paced team environment.
Must be able to effectively communicate with customers over the phone, in person and via email while providing excellent customer service.
Familiarity with workgroup and domain environments, and general networking troubleshooting
Workstation:
Minimum 2 years of hands-on experience with workstation hardware, including assembly, troubleshooting and components replacement.
Minimum 2 years of hands-on experience with installation, configuration and troubleshooting of workstation
operating systems: Windows 7, Win 8 & Win 10. Mac OS experience a plus.
Ability to troubleshoot Operating System, file system and general workstation issues.
Experience with installing, managing and maintaining local and networked printers, including basic printer troubleshooting.
Minimum 2 years of hands-on experience with installing, configuring and troubleshooting MS Office (v2010+, including O365), Internet Explorer, Symantec anti-virus applications, Windows Updates and printing utilities.
Ability to interface with Line-of-Business Application and Hardware vendor’s technical support for level 1 troubleshooting.
Required Skills/Experience: -MS Windows, MS Office, Symantec Anti-Virus, Executive support
Preferred Skills/Experience:
Symantec PGP & Microsoft BitLocker (laptop encryption), Symantec DLO, Mac OS, BMC Remedy IT Service Mgmt Suite, Cisco VPN, Ghost, MDT, VMWare / Parallels, AirWatch smartphone setups & support, A+ Certification.