Job Description :
ECM Engineer
Perm Position
Maryville, TN
Our client’s ECM Support team is looking for an ECM Developer II
Strong working background in advanced document capturing to join the ECM Support team within the Shared Services Solutions Team.
Strong technical skills, with the ability to work independently and on a team.
Supports our ECM applications.
Responsibilities include application and infrastructure support, stability and performance management, as well as creation of technical specifications, analysis, and development and implementation of customized Data Capture and ECM functions.
Utilize knowledge of business objectives, process, products, people, and technology, to deliver quality, cost-effective, and timely solutions to business partners.
Must be multi-skilled and adaptable, as they will be exposed to a variety of assignments.
Work effectively with business users, IT users, and business partners to identify and design IT solutions that meet business needs.
Use knowledge of ECM, advanced capture, and IT architecture best practices to maintain/enhance/develop ECM solutions for the various business units within the client environment.
Work with business analysts, developers, project managers, and users to capture, define, and document business requirements
Advanced experience in imaging technologies including Document Scanning, Distributed Capture, understanding of Imaging File formats, Data Extraction, OCR, ICR, Barcode Recognition, and Document Separation methods
Work with other technology areas to facilitate integration with external systems
Perform testing support for ECM applications
Troubleshoot and perform root cause analysis on ECM application and systems to diagnose issues and rectify them
Provide ongoing support of document repository and application systems in production, including responding to service requests, problem analysis, resolution, escalation, and reporting as necessary
Identify and participate in improvement, system renewal, stability, and upgrade projects
Create and maintain supporting documentation
Provide development and infrastructure estimates at various levels of a project to match architectural solution, including assistance in business case creation
Identify and assist in the re-engineering, improvement, or replacement of business processes and associated technologies
This role includes rotational on-call and after-hours support
Effectively document and teach the structure to other technical personnel to ensure that systems(s) continue to operate smoothly even while modifications and enhancements are being made
Maintain a consistent, high quality, customer-focused orientation when conducting business and providing services
Prepare for and participate in code reviews as requested
Perform work required for this position in an office environment
Must be a self-starter and work well without constant supervision
Ability to work in a team environment as well as independently
Desired Skills:
Experience with Kofax Capture, KTM 6, Kofax Import Connector (KIC)
Experience with ECM repositories, such as IBM’s Content Manager or FileNet
Experience with developing and configuring Web Services in order to customize ECM solutions
Experience with Microsoft Server 2008/2012
AIIM and/or CompTIA Certified Document Imaging Architect (CDIA+) credentials
Background of Change Management process
SQL Server 2008/2014, Management Studio
Knowledge of VB.NET, ASP.NET, Java, T-SQL, Web Services, VB Script, HTML5, CSS, and XML