Job Description :
Job Description
Integrate Suppliers to Client’s Ecommerce platform via EDI/XML
Understand business flows, tools, troubleshoot and support supplier issues using tools.
Run regular liaison meetings between suppliers, market place aggregators and business to review overall onboarding metrics.
Ongoing management of supplier issues, queries and post launch issues.
Coordination of issue resolution across business, production support, business support analyst and functional teams in the context of specific issues.
Identify trends to figure out hotspots for effort and support cost drivers – work with PM and Engineering to build features and tools to reduce costs.
Process improvements to reduce launch cycle time and increase efficiency.
Owns key integrations, and deliver end to end solutions to key stakeholders
Institute and monitor support case resolution metrics and drive efficiencies.
Identify systematic issues that need fixes across systems until hand off to production support/Engineering/Product teams via backlog for implementation.
Understand supplier setup process and educate suppliers on process, requirements and timelines for on-boarding process.
Work with internal teams to set up appropriate systems, code promotions into production until supplier can go live.
Understanding of integration interfaces, lower level systems at UI/debugging level to be able to bring on new direct suppliers.
Help to build our repository of best practices
Knowledge in EDI, Java, API, web services and SQL


Minimum Qualifications
Bachelor''s Degree and 4 yrs. of experience or Master’s Degree with 2 yrs. of experience in Computer Science, Information Systems Management or related field.
Minimum of 3 years of experience in Retail E-Commerce, Enterprise software, IT consulting, customer management, or similar experience
Domain expertise in e-commerce/retail operations and supply chain (1P, 3P, Logistics, Inventory), with a focus on integrations
3+ years experience with Integration tools such as Dell Boomi, Sterling Integrator, or TIBCO, or any other integration tools
3+ years experience with integration technologies such as APIs, Web Services, and other ETL tools to process EDI messages, flat files, JSON, XML, etc.
Strong understanding of EDI standards in Retail such as 850,856, 846, etc.
Understands different EDI integration connectivity’s such as AS2, VAN, SFTP
Demonstrated interest in technology, including comfort with technical concepts and ability to learn new technology applications
Strong organizational skills and attention to detail and documentation
Excellent verbal and written communication, and team skills
Superior analytical, critical thinking, and problem-solving abilities
Nice to Have Skills
Retail Systems Experience\Knowledge
NO SQL Database such as Cassandra\Mongo DB Experience\Knowledge
Experience in using market place portal and other supporting tools, alerts, reports and analytics.
Ability to summarize and present complex issues to a variety of audiences: technical and non-technical.