Job Description :
Analyst, IT Enterprise Content Management
Location: Houston
Duration: Contract long term through 2018+
Pay rate is open at this time, Please quote your expected hourly pay rate
Interview: In Person
Primary responsibilities include a mix of application support, troubleshooting issues, and assisting users in solving their content management issues. The majority of work is focused on, but not limited to, SharePoint and Documentum technologies. While some tasks will be governed by established procedures, this role requires creativity and solid problem-solving skills in order to deliver the required level of service.
KNOWLEDGE:
Successful candidate will have a competency with end user interaction
Candidate must feel comfortable interfacing with users at all levels within the organization
RESPONSIBILITIES AND ESSENTIAL DUTIES:
Provide Level two and three support for end users regarding Enterprise Content Management Systems (Primarily SharePoint and Documentum)
Assist users in solving technical support specifically related to the ECM systems
Routing issues to correct development and technical teams that require higher level support
Performing assigned duties consistent with the policies and procedures defined and approved by management
QUALIFICATIONS (EDUCATION, EXPERIENCE AND SKILLS):
1. Education and Certifications: Bachelor s Degree in business/technology or relevant experience.
2. Experience: 1-2 years in a technical support role