Job Description :
Short Description:
6-10 years of experience. Provide technical assistance to computer system users on a variety of issues.
Complete Description:
The Board of Ethics and Government Accountability (BEGA) investigates alleged ethics laws violations by District government employees and public officials, provides binding ethics advice and conducts mandatory training on the DC Government’s Code of Conduct. New regulations have called for individuals participating in Lobbying activities to increase their reporting frequency from two (2) times per year to four (4) times per year. As of this reporting period, BEGA has also transitioned to a new Lobbyist Registration and Reporting (“LRR”) e-filing system, through which registrants must file. BEGA has also transitioned to a new Financial Disclosure Statement (FDS) system. BEGA is looking for seasonal support for the FDS and LRR systems. This will primarily involve phone support and technical assistance for Lobbyists and Lobbying Clients who must use the LRR system to register and file quarterly activity reports with BEGA, as well as District government employees and public officials who must use the FDS e-filing system to submit Public Financial Disclosure Statements. BEGA would like to onboard those Specialists for training on March 28 or 29 to prepare them to assist BEGA’s customers during the next quarterly LRR filing season that begins on April 1. They anticipate using those resources for 3 weeks during the LRR filing season from April 1 through April 19, followed by a second engagement for the entire month of May to provide technical support and customer service during the FDS filing season. Depending on the level of success achieved by those additional resources in April and May, BEGA would continue utilizing those services for additional 3-week engagements during the July LRR filing season in FY19 and the October and January LRR filing season in FY20. - CONTRACT JOB DESCRIPTION Responsibilities: 1. Provide technical assistance to computer system users on a variety of issues. 2. Identifies, researches, and resolves technical problems. 3. Responds to telephone calls, email and personnel requests for technical support. 4. Documents, tracks, and monitors the problem to ensure a timely resolution. 5. Has knowledge of commonly used concepts, practices, and procedures within a particular field. 6. Answers questions or resolves computer problems for clients in person, via telephone or from remote location. 7. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. 8. Provides service and preventive maintenance activities on terminals, printers, personal computers, requiring basic knowledge of electrical/mechanical principles and basic electronics. 9. Reads and comprehends technical service manuals and publications. 10. Knowledge of basic mathematics to read and understand various gauges, meters, and measurement devices. 11. Able to diagnose and repair products by replacing worn or broken parts, and making technical adjustments. 12. Makes appropriate use of reference publications and diagnostic aids in resolving technical problems. 13. Strong communication and customer service skills. 14. Assists in coordination of changes, upgrades and new products, ensuring systems shall operate correctly in current and future environment. 15. Provides accurate and complete answers to general use and 35 administrative environment questions in a timely manner. 16. Implements shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors. 17. Communicates accurate and useful status updates. 18. Manages and reports time spent on all work activities. 19. Ability to work in a team environment. Minimum Education/Certification Requirements: Bachelor’s degree in Information Technology or related field or equivalent experience