Job Description :
Job: Dot net
Location: Houston, TX
Type of hire: Full time.
Job Description:
Manage and develop team capability for resolving complex incidents, prepare status reports for Customers and internal stakeholders WITH the objective of resolving incidents and addressing adhoc requests to support high complex issues WITHIN THE LIMITS OF pre-defined corporate guidelines ."Stakeholder Management: - Communication with Business users related to resolving queries, obtain clarifications and providing updates - Setup Business bridge calls to update status of Critical incidents / Outages - Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution.