Job Description :
Business System Analyst - United States
Austin, TX 78753
7 months plus

Candidates must be W2 and can work remote Candidate should be experienced in developing and executing test cases, and in developing business requirements and use cases. Familiarity with process documentation tools and TFS is a distinct plus. Resume needs to show experience in developing documentation for an existing application to capture the primary inputs and services.

Description Comments
Work as part of a team that supports Dell’s Asset Services Business

o Asset Services provides customers with asset and shipping reports, asset tags, packaging labels, delivered on/with their Dell systems
- Position would work with existing support, strategist, and program manager to learn the tools, processes, and business
- Experience in QA and BA strongly preferred
o Help with UAT and any other testing as needed (e.g., testing new devices, stock, prototype tools)
o Help research, analyze and document processes, requirements, training material and/or user communications for new features, new offers, etc.

Familiarity with process documentation tools and TFS is a distinct plus.

Candidates do not need development skills or knowledge of the development language/platform, but the application is primarily .NET.

No special QA or RM tools applicable to requirements or use cases. TFS and Sharepoint are being used, plus MS Office and Visio.

Provide assistance with support (in time), responding to issues raised by Dell departments, help analyze and troubleshoot issues, work with teams as appropriate to resolve

Position does not require resource to be on site at Dell, so candidate must be able to work with minimal supervision, and have a track record of being a quick learner, self-motivated, with excellent communication skills (written and verbal)

Local to Austin/Round Rock is preferred to allow initial face-to-face meetings, establish system access, etc. and as other team members working in Central Time zone.

ACCOUNTABILITIES Conducts business process analyses, needs assessments, and preliminary cost/benefits analyses in an effort to align information technology solutions with business initiatives Works with business users to define and analyze problems and align the most appropriate technical, application or configuration solutions Solicits, develops, documents and manages requirements and provides detailed design and business rules to support the requirements throughout project life cycle up to and through change control Considers the business implications of the application of technology to the current and future business environment Reviews system test plans and system tests modules before implementation Creates, reviews and delivers end-user documentation (user guide, process flow charts, and training materials) and training for accuracy Works with the user to select or create appropriate scenarios to test all results to determine whether system changes met project specifications; uses scenarios to assist the end user in acceptance testing In upgrades, monitors production performance enhancements and system integrity with end-users Develops detailed implementation and upgrade project plans in conjunction with other account team associates Ensures that documentation is updated when change requests are approved for the project Provides input on processes, procedures, or new approaches RESPONSIBILITIES Leads large scale or complex business systems and application upgrades or enhancement development and installations Serves as the subject matter expert and consulting resource for a functional area Performs gap analysis, risk management, and estimates for business cases; lead cross-functional teams to select and deliver solutions; direct work of developers and analysts Evaluates user requirements for one or more specialized business applications and translates those needs into defined user assessment plans or specifications Develops project plans and defines cost and time estimates for implementation and development of complex enterprise level solutions Creates business process flow charts for customer and technical review Works on applications and business problems that are highly complex and diverse in scope and may include multiple IT segments, global rollout, new technologies, new architectures Consistently reviews the Request For Proposal (RFP), Request For Information (ROI) and vendor relationships and implement changes as necessary Develops white papers to be published and/or presented at conferences; present internal brown-bag technical talks on cross-functional and technical topics Oversees configuration requests for a solution and understand implications of configuration options across a solution and other integrated systems Creates high complexity functional and solution designs using a disciplined methodology