Job Description :
* Resolve support tickets & incidents through in-depth functional & technical analysis as well as extensive collaboration with peers.
* Should Work with people of different skill sets in a cross-functional team, across locations
* Should be a self-starter, driven and able to take initiative and work with minimal supervision
* Critical ticket handling and coordination
* Handle Service requests resolutions
* Responsible to update DR/SOX Audit documents
* Responsible to verify applications post infrastructure changes
* Willing to provide off hours support on a rotating basis. * Business Coordination with JCI and handle Critical Business Events
* Effectively communicate amongst the team members that are co-located as well as with those working from offshore and mentor the junior members of the team
* Hand-hold with support team at multiple shifts
* Lead P1/P2 priority ticket Resolution
* Release Management knowledge
* SLA Monitoring and Governance, Process Improvement
Mandatory Technical Skills:
8+ years of
* ASP .Net, VB .Net, CNet framework 4.5 and above, HTML 5, CSS, SQL Server, TFS, JavaScript, Web API, WFC services
* PHP knowledge is preferred
* Knowledge of IIS
* Knowledge of SQL server– Database Management – Query execution
* Applicant with Programming (Development) background is more preferable