Job Description :
Experience:
8-10+ years’ experience with information technology computer systems support, analysis and resolution activities.
Primary Skill: .NET / C# /
Secondary Skill: Angular JS / SQL Server / JSON /HTML/ CSS/ XML/ JavaScript
Should be strong in architecture and coding skills, broad technology knowledge, and having experience in delivering software. Having Experience in .Net applications Design including design patterns.
Coordinate with various departments and analyze requirements of architectural team. Participate in architectural meetings and analyze all technical requirements for Dot NET applications.
Should be capable of handling many aspects of the application, including but not limited to performance, scalability, security, and testing. A fully knowledgeable to build a highly distributed web application, a sophisticated desktop application.
Good in communication Should understand the requirements from the customer, Should be able to communicate with customer and other teams.
Develop the code as per the requirement
To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback
To provide support for on call escalations and doing root cause analysis of given issue
To independently resolve tickets within agreed SLA of ticket volume and time
To adhere to quality standards, regulatory requirements and company policies
Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5 To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
Soft Skills:
Customer focused and results driven
Communication; written and verbal
Flexible and self-managed
Creative and innovative
Basic Requirements:
Adaptability
Analytical/Problem Solving
Collaboration
Customer Service Orientation
Creativity/Innovation
Reliability
Integrity
Resilience