Job Description :
Helps collecting, analyzing & translating complex business requirements into functional specifications and technical implementations.
Troubleshooting issues in support of customer issues
50% of the time communicating with business partners, suppliers and customers
Creates documentation for all aspects of job function including creating requirements analysis overviews and functional specifications, creating end-user manuals. • Performs end-user training via written documentation, one-on-one sessions and group meetings on new and existing software installed. • Performs other duties and projects as assigned • Prepare status reports • This job may require periodic evening, weekend, and holiday support Required Skills, Knowledge and Abilities • Relevant IT experience of 3+ years working in a corporate, technical role • Additional focus on attention to detail while working on critical requirements
Strong knowledge of DocuSign administration
Knowledge of IBM API Connect
The ability to learn quickly and apply new knowledge effectively • The ability to multi-task, prioritize, and adapt quickly based on the needs of the department and the organization • The ability to work both independently and as part of a team
Customer focused and highly cognizant of meeting service level agreements (SLAs) • Excellent verbal and written communication skills • Professional and positive attitude • Experience working with stakeholders; must be able to negotiate with customers

Client : Libsys Inc