Job Description :
Job Description:

3+ years? experience in Documentum/FirstDoc or Veeva Vault in a hands-on technical role. A self-motivated, self-described techy and eager to learn new software.
Experience in migrating documents from one validated system to another.
Experience with Veeva Vault Administration preferred.
Experience in supporting GxP-regulated applications within the Pharmaceutical industry.
Well experienced and ability to follow ITIL processes of Incident Management, Problem Management and Change Management
Take complete ownership for Veeva Vaults support and electronic document management specific projects.
Independently establishes work priorities and direction for supporting the system with minimal input from manager.
Knowledge of Clinical Trial processes related to document/content management and data collection.
Interface with business representatives and functional analysts to identify and document business requirements.
Resolve all service requests within defined SLAs and help business team creating ad-hoc report generation from content management systems.
Excellent verbal and written communication skills.
Good interpersonal skills and ability to communicate effectively with all levels of IT and business unit management levels.
Ability to work effectively with internal business customers, external partners like CROs, technical team members and vendor resources.
Proven trouble shooting, problem solving skills and techniques.
Familiarity with controlled document management principles and best practices.
Familiarity with system validation documentation and testing requirements, methodologies, and processes.
Preferred to have Veeva Vault Certified Admin certification but not mandatory.
Preferred to have specific industry experience in Life Sciences or regulatory industries.

High level Responsibilities:

Provide global support covering all issues related to Veeva Vault applications
Supporting global application solution for authoring, managing, storing and archiving regulatory submissions and related documents
Troubleshoot critical production issues affecting end-users
Handle day-to-day support incidents or service requests of Veeva Vault applications
Provide post implementation support and attend War room support environments
Perform root cause analysis for incidents/problems reported and validation
Attend weekly support status meetings and provide status updates
Create status reports on weekly and monthly basis.