PDDN INC
Fremont, CA
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Job Description :
Role : Documentation Analyst
Location : Indianapolis, IN
Emp Type : Permanent Job
Interview : Phone/Skype
Job Description :
Relevant Experience & Experience Required
Document and Library Management Process
Document and Library Management Tools (EDMS)
Learning Management Tools
ServiceNow experience
Customer Service
Technical/Functional Skills -MUST HAVE SKILLS
Document and Library Management Tools (EDMS)
Learning Management Tools
ServiceNow experience
Excellent oral and written communication skills
Must be an exceptional team player
Customer Orientation
Roles & Responsibilities
Request Management – monitor queue, triage and assign
Rapid turnaround of Service Requests
Data and metrics generation
Ability to adopt, mature and increase productivity over time
Think and develop ways to deliver efficiency gains in existing process
Work together with a large team including remotely located colleagues


Client : PDDN INC.