Job Description :
Job Title: Director of .NET Application Support & Development
Location: Whippany, NJ
Duration: 6 months Contract – to - hire
Job Description:
Required Skills/Qualifications:
Director level experience in application support or development.
Experience with the Microsoft technical stack with specific ability to diagnose issues with the following technologies .NET, C#, MS SQL, SSIS, SSRS
Significant experience with production support processes including incident management, problem management, and release management.
Healthcare IT software development and HIPAA compliance experience highly preferred
Solid understanding of software architecture such as SOA and experience working with the software development lifecycle.
Strong organization skills, attention to detail, and ability to handle multiple priorities under pressure
Ability to support incident resolution, software releases, and application monitoring outside of normal business hours.
Experience with global team management preferred.
Communication, leadership, team building, and people management skills.
Responsibilities:
Leads organization that provides Tier 1 and Tier 2 production support for all of ConnectiveRx applications.
Define and optimize production support processes to meet SLAs, enable production support engineers with adequate knowledge transfer, and provide clear communication to stakeholders.
Capture and communicate metrics including defects escaping into production, turnaround time, and mean time to resolution that will drive process optimization across IT.
Leads Software Release Management discipline including guiding the development team to automate all code moves.
Recruit and mentor Production support engineers that will handle production monitoring, triage, code investigations and data updates.
Motivate the team through proactive performance management, clear accountability and on-going measurement against goals.
Manage team of Product Development Managers and QA Analysts at various seniority levels, all while staying hands-on in the product development lifecycle and domain knowledge.
Education:
Bachelor’s degree in Computer Science or Engineering.