Job Description :
Digital Transformation, Outsourcing and Shared Services.
Share Services Technology Lead responsible for procuring, designing, building, testing, training and deployment of both a Case Management and Electronic Records Management application supporting a HR Shared Services Center built from the ground up
Digital Transformation Call Center Lead responsible for transitioning the call center from Mexico / USA to India. Included defining and creating procedural call scripts and work instructions, as well as traveling to India for training and deployment of the call center
Subject Matter Advisor for DETE, a Digital End to End solution which allows digital content of all types to be created, stored and delivered efficiently and securely across Media and Entertainment studio vendors and end consumers

Specialties
Digital Supply Chain Management
Shared Services Technologies and Operations
Software Selection
Onshore/Offshore Management

Applications:
Digital End to End (DETE)
ServiceNow
Open Text