Job Description :
Job Description
Tech Support – 1st, 2nd and 3rd line
First Line / Call triage
-Taking phone calls, screening emails
-Creating call and incident records in IT incident management system.
Development Environment Support
- First line support for Wind River Workbench, Code Collaborator, Team Center, Test Arena
- First and second line support of Solaris and RedHat Linux issues.
- Filing and following up on incident reports filed with other teams for the above
Clearcase Support – Can learn clearcase on the job as long as candidate has good experience with other SCM system.
- Dealing with day-to-day clearcase issues and questions
- Dealing with day-to-day unix tooling issues and questions
- Investigating build failures related to tooling – distinguishing the preceding from developer errors.
- Answering questions about how ASML tooling/patches/integration works
Unix Admin (RHEL and Solaris)
o Unix and other account management
- Help setup developer unix accounts
- Setup unix accounts as requested by other sites’ developers
- Helping diagnose account issues of all types and follow up with account teams to ensure they are fixed.
Unix administration and support
- Supporting users on general unix usage – simple unix command set
- Monitoring cron job results, investigating failures/error messages
- Fileserver share access/free space support
- Shell/Perl/Python script debugging/investigation
- RHCSA Qualification or equivalent a plus.
Integration – Can learn on the job with good theory of SCM knowledge
- Clearcase stream creation and management
- Clearcase stream support
- Clearcase stream delivery
- General integration workflow support – explaining to users, helping design flows in non-standard situations.
- DevOps (Jenkins + our custom RHEVM based tooling and clearcase)
- Support existing devops framework – Jenkins + custom tooling
- Help design / buildout of desired devops tooling
- Integrate CI/CT with existing infrastructure / custom tooling
- Tooling migration from development to production environments
- Web frontend dashboard development/support – javascript + python
- Use of sql databases