Job Description :
Hi,
Hope you are doing well
We have an urgent requirement for Specialist- Mid Level with our direct client.

Position: Desktop support Specialist- Mid Level
Duration: 1 year
Location: City of New Bern, North Carolina

Required Skills:

Demonstrates a range of technical understanding to independently resolve routine and non-
routine issues on software and/or hardware (3 years)
Ability to identify trends and makes suggestions for technical modifications to solve future
problems. (3 years)
Ability to consult with clients and other IT professionals to resolve technical problems and
ensure client satisfaction. (3 years)
Ability to document solutions that solve client problems and clearly presents these
solutions. (3 years)
Analysis of technical and user documentation for technical assistance and support. (3 years)
Ability to work independently on tasks, develops own work, schedule and monitors
progress against defined parameters. (3 years)
Demonstrates a customer orientation and effectively communicates verbally and in writing.
(3 years)
Demonstrates initiative in solving problems associated with projects and daily work. (3
years)
Demonstrates knowledge and a working experience with ServiceNow call tracking system.
(3 years)

Client : State of North Carolina