Job Description :
Job Title: Desktop support
Location: Rye / Suffern NY
Duration: Full Time
Who are we looking for?
Provides End User Desktop support services at a customer site.
Additionally resources may travel to nearby satellite locations of the resident site. These resources will perform in-scope services at the end user desk or services may be delivered in a Walk-in Center where the end user comes for assistance.
Tasks performed are incident or service request driven as a standard, but could come directly from high profile customers like VIPs.
Supported services include hardware break-fix repair, software break-fix/remediation, Installation, Move, Add, Change and Disposal (IMAC-D) and Lifecycle Refresh on end user hardware and software, Executive Support, Hands and Eyes Support for remote Server and Network teams, and Hardware Depot Management.
Technical Skills:
WINDOWS, mainly 10 and office 365. Experience with 7 and 8 is good for background knowledge.
SCCM
IBM applications like iAccess client solutions would be a plus but not mandatory
Salient (SW for data warehousing) would be a plus but not mandatory
Process Skills:
Timely responsiveness to tasks including timecards, email, etc.
Knowledge Skills:
Imaging
Diagnosing problems (troubleshooting)
Solid base of knowledge
Oracle knowledge would be a plus
Qualification:
A+ would be good to have
2+ years-experience