Job Description :
Role: Desktop support service/Customer Engineer – Expert
Location: Avon corporate facilities in Rye and Suffern, NY
Position Type:- Contract
RATe:- $15per hr
Who are we looking for?
Resource who can provide end user support services at two customer sites. Supported services include Desktop Support for both Windows and MAC, hardware break-fix repair, software break-fix/remediation, Installation, Move, Add, Change and Disposal (IMAC-D) and Lifecycle Refresh on end user hardware and software, Executive Support, Hands and Eyes Support for remote Server and Network teams, and Asset Management.
Technical Skills:
WINDOWS
MAC
Deskside Support covering Software and Operating Systems for Example Encryption, anti-virus login scripts Active Directory, Group Policy Objects.
IMACDs – Install, Move, Add, Change, De-install of hardware and software
oAd hoc (ongoing, run rate requests)
oRefresh (managed or large scale deployment)
oProject Management Office (PMO) services for client scheduling, etc. for refresh or other IMACD type of activity
Hardware Break Fix Services for End User Devices
oDesktops, Laptops, Tablets, Smartphones, Thin Clients, Printers, others
oHP and other manufacturers
oDirect the resolution for in warranty, out of warranty, enhanced service levels, HP and other manufacturers
VIP Support
Video Conferencing support
Hands & Eyes Support – Provide support under the direction of another delivery unit
oServers, Storage, Networks, Telecom
oOnsite Support for remote Data Center and Networks engineers
oSwapping Uninterruptable Power Supply (UPS) units, rebooting servers, movement and relocation of telephone handset, verify network connectivity on various devices
Asset management support
Management of local stock of Personal Computers (PCs) or Infrastructure Technology (IT) accessories
Small scale projects, for example:
oOffice moves
oSet up of conference or training facilities
oSupport for roll-out of new standard image
Support for preparation of training or demonstration facilities
Operations Support for local UNIX and Windows (non-Datacenter) servers
Operations Support for operational activities such as printing, batch processing
Process Skills:
Understanding and ability to support Service Level Agreements
Ability to handle and close tickets using Service Manager 9 or similar ticketing system
Knowledge Skills:
Familiarity with supporting end user clients in a large corporate environment required
Ability to handle and prioritize multiple tickets/projects
Qualification:
7-10 years supporting Windows/MAC in a corporate environment
Diploma in Computer Science – preferred
What’s in for you?
At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization.
You get an open and transparent culture along with freedom to experimentation and innovation
mail to raj at promatrixcorp dot com