Job Description :
Description:
The IT Tech is responsible for providing hardware/software support to client''s environment
Minimum 1 year experience providing Desktop Support preferably in a bio-medical or medical environment
Experience with support Microsoft products and solutions; Windows, Office (Office 365), OneDrive, etc
Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines
Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems
The position also utilizes one-on-one consultancy to end users to resolve/fulfill issues and requests
The IT tech also assists in the maintenance and testing of desktop systems and applications
The position''s responsibilities require independent analysis, communication and problem solving
Work is performed with little supervision and requires initiative and judgment
Responsibilities:
Responsible for installation, configuration, and on-going maintenance and usability of desktop/laptop computers, handheld/mobile devices, peripheral equipment and software within established standards and guidelines.
Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
Works with Service Desk and other IT staff/departments as appropriate to determine and resolve incidents and fulfil service requests.
Interact with numerous computer platforms in a multi-layered client server environment. Ensure desktop computers interconnect with diverse systems, conferencing equipment and application Works with procurement staff to purchase hardware and software.
Assesses functional needs to determine specifications for purchases Maintain system and training documentation