Job Description :
Client Looking for Desktop Support engineer

Location: Vacaville, CA

Contract Position

Rate: 25/hr


* Deliver high-quality second-level service of the technology environment, manage remedy tickets, provide desktop services and asset management
* Provide intermediate-level network troubleshooting and services, and desktop/laptop troubleshooting and services; participate in the implementation of national IT projects in the local environment
* Participate in IT process development and documentation efforts
* Oversee operating procedures, configurations, and documentation for local office hardware and software, adhering to national standards
* Proactively communicate with customers, from analysis through resolution, to keep them informed of status; provide follow-up upon resolution to ensure customer satisfaction
* Apply working knowledge of internal client-specific applications to troubleshoot issues; test and deliver patches, product releases, and other firm-supported upgrades and enhancements


* At least 3 years of experience in network support, design, and/or engineering
* experience in Information systems, supporting office technology and desktop support
* Bachelor''s Degree from an accredited college/university or equivalent work experience
* Experience in diverse infrastructure technologies including desktop, applications, LAN, WAN, and servers
* Ability to support client service professionals in various levels within the firm; ability to provide hands on and remote troubleshooting, support and resolution of technology issues across several offices in a geographic area
* Ability to travel and provide on-call coverage on nights and weekends, as needed
* Strong verbal/written communication, problem solving, analytical and independent judgment skills to support an environment driven by customer service and team work; ability to positively influence, mentor and be a credible source of knowledge to less experienced team members

* Experience administrating Windows or Linux is desired
* Programming or scripting ability is a plus
* Experience in a trading environment a plus