Job Description :
Role Name: Desktop Support Technician
Location: Malta, NY
Primary Skills:
Manage configuration, deployment and support of sites laptops and desktops
Configure, repair and support all printers
Provide support for Google Gmail accounts.
Assist with the administration of a Google MDM and provide configuration and technical support for a variety of mobile communications devices.
Support software deployment practices, Ghost, software virtualization, Active Directory Group Policy and other similar technologies.
Create and maintain all standard personal computer images to ensure compatibility with company standards which includes the maintenance of the image library and image server.
Preserve the secure integration of client computing devices through the creation of SCCM packages and logon scripts for software distribution and patch management.
Responsible for the implementing and updating of all client systems and software applications.
Monitor Windows client and desktop applications and troubleshoot problems.
Support, maintain and administer third party applications.
Produce appropriate documentation for application deployment, configuration, and related processes.
Enforce change management and compliance processes.
Participate in disaster recovery planning, testing and response.
Perform complex hardware support/repair
Secondary Skills:
Network Administration