Job Description :
IDEALFORCE has a CONTRACT position available immediately for Desktop Technician to join our customer in Phoenix Arizona. This is an ONSITE position. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity. Client is considering only LOCAL CANDIDATES for this position.

Job Duties:
The Client has an immediate need for four experienced Desktop Support Technicians to support the annual End User Device Replacement (EUDR) program. The program description is as follows:

1.EUDR Program: The EUDR Program is an annual program focused on replacing business computers that are longer under warranty and approximately 5 to 6 years old. This program was established to ensure the Client has the appropriate technology to meet the requirements of new software and ensure staff can serve customers with efficient and reliable equipment. During this fiscal year, the client will be replacing approximately 2,500 computers citywide. To accomplish this goal and ensure that day-to-day operations are not impacted, Client is looking for desktop support technicians that have experience executing EUDR plans and addressing technical issues that may arise during the replacement process.

Candidates for this position will need to be organized, with the ability to follow procedures and checklists to ensure computer equipment is properly imaged, configured, and deployed with minimal rework. Additionally, candidates must be able to work in a team environment and autonomously when deploying equipment to numerous remote sites supported by the city. Strong customer service skills will be paramount, since this role will be responsible for working with staff at every level of the organization, including city management and elected officials. Strong communication skills will also be required


Image and deploy computers throughout.
Interact with team members and supervisor to coordinate replacements.
Interact with customers to ensure required software is installed and files are migrated to the new computer systems.
Close incident or service requests within 1 day of fulfilling the request.
Update inventory information in the city’s CMDB
Escalate issues that cannot be addressed in a timely fashion
Excellent verbal and written communication skills and the ability to interact professionally with a diverse coordinate deployments, which will require scheduling of replacements and clearly understanding staff’s needs.

Required Skills:
A minimum of 3 years of desktop support experience
A minimum of 2 years participating in an EUDR program
Very good understanding of Windows 10
A minimum of 2 years of experience working with SCCM
A minimum of 1 year of experience using Microsoft MDT to image and prepare Windows workstations for deployment.
A minimum of 2 years using a IT service management tool to fulfil service or incident requests.
Valid Driver’s License

Remedyforce experience
A+ Certified
Experience working with government organizations
Knowledge of inventory management

Additional Information :
- "All your information will be kept confidential according to EEO guidelines".
- All candidates who are authorized to work in US are encouraged to apply.
- Candidates must clear the Background check prior to commencing the assignment.

Email: joseph dot shelton at

Disclaimer : The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.