Job Description :
7374690
Desktop Support Technician
8700 Beverly Blvd. Los Angeles, CA 90048
6 months plus

What are the three to five technical responsibilities of the position?
1) Understand Windows 7/10 OS
2) Troubleshoot Level 1/2 issues
3) Understand MS Office Suite
4) Cert in CompTIA+ or any Microsoft certifications

Nice to have:
1) Knowledge in Apple devices
2) Healthcare experience

Provides technical support and training to personal computer and PC and/or Mac network users. Assists users in solving problems using available hardware and software tools • Supports, installs, and maintains personal computers, local area networks, server hardware, operating systems, software, and related IT sanctioned peripherals • Installs and supports both hardware and software components for user group • Performs preventive maintenance, test and repair of equipment • Evaluates system configuration and software to ensure effective use of hardware resources • Addresses and resolves hardware, software and customer issues • Engages users to determine their potential future business requirements • Provides positive customer experience with each customer interaction • 5-7 years of relevant experience or equivalent combination of education and work experience • Strong ability to develop business relationships and communicate effectively with the user community • Strong troubleshooting skills • A and Apple Certification (ACSP) required, MCSE or ACTC equivalent is preferred. • Good understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment • Applies good knowledge of processes and resources required to perform analytical and technical tasks on Mac systems • Local travel to client sites • Applies good understanding of customer service techniques as required to address PC/Mac