Job Description :
Hi
Job Title: Desktop Support
Location: Alpharetta, GA
Duration: 12 Months
Provides customer support, service and technical support through analysis and problem resolving to enable installation, maintenance, education, implementation and documentation of a variety of software and hardware technologies using remote communication or through phone to the client or the end user.
¨ Provide excellent services through phone to IT users for basic end user related hardware’s and software’s, desktop related LAN network systems.
¨ Installation of new hardware’s and software’s.
¨ Processing software’s and hardware’s by coordinating user setups, installations and upgrades.
¨ Provide assistance to users by explaining technical information to non-technical clients.
¨ Use strong analytical skills with advanced experience troubleshooting and resolving Windows 7, Microsoft Office 2013, Adobe, Java, Internet Explorer, Chrome, VPN, other 3rd party as well as in house applications.