Job Description :
Qualification:
Experience troubleshooting MAC/Windows devices
Report and escalate unresolved high priority problems.
Develop and maintain proficiency in the use of company-wide standard software.
Assist users in the operation of laptop/desktop computer hardware, software, and peripheral devices.
Assist users on the use of VPN and associated security devices as well as troubleshoot end user issues related to these technologies.
Enable and implement encryption on PC/Laptop and ensure compliance to corporate encryption standards as directed.
Support end user audio/video technologies and collaboration tools.
Train users on how to use computer hardware and software.
Provide excellent customer service and organ