Job Description :
Position Title: Desktop Support
LOCATION - MARSHALLTOWN, IA
Duration: 12 Months + (LONG TERM)

iTech Associates has a long term project for our direct client for a Desktop Support Specialist.

Will performs all roles of a Desktop Support staff. Will be first contact for Support tickets and will assist Desktop Support staff with hardware issues and imaging staff desktop equipment

This role is focused on actual desktop support and not help desk phone support. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.

Candidate must be able to:
-Handle difficult situations with clients and turn them into a win for the desktop support team
-work trouble tickets from system
-be a mentor to less experienced Desktop Staff, and be able to work tickets that they pass on
-solve issues desk side and through remote desktop
-answer how to questions and resolve issues related to applications, printers, connectivity
-setup and install new PC’s,
-maintain a positive outlook, be professional, and provide excellent customer service

This person select will work at the Iowa Veterans Home in Marshalltown as their primary place of duty.

Greater detail outlined in the skills matrix.

Some work may be required outside of M-F (7 to 5), not to exceed a 40 hour work week

More than 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study