Job Description :
Title: Desktop Support
Location: Washington, DC, United States
Length: Long term

Job Description :

W2 or 1099 Only - No c2c * F2F Interview - reasonable expenses will be paid for F2F Interview *

Responsibilities:

1 Responds to and diagnoses problems through discussion with users.
2 Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps.
3 Supervises operation of help desk and serves as focal point for customer concerns.
4 Provides support to end users on a variety of issues.
5 Identifies, researches, and resolves technical problems.
6 Responds to telephone calls, email and personnel requests for technical support.
7 Documents, tracks, and monitors the problem to ensure a timely resolution.
8 Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
9 Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
10 Simulates or recreates user problems to resolve operating difficulties.
11 Recommends systems modifications to reduce user problems.

Required Skills

6-10 yrs diagnosing and resolving end user computer/computer peripherals problems
6-10 yrs providing second-tier support to end users, server, or mainframe apps/hardware
6-10 yrs documenting, tracking and monitoring end user, server, or mainframe
apps/hardware problems
Bachelor’s degree in IT or related field or equivalent experience
IT Helpdesk first tier and second tier experience
Identifies, researches, and resolves technical problems.