Job Description :
Title: Desktop Support
Location: Des Moines, IA, United States
Length: Long term

Job Description :

Will perform all roles of a Help Desk and Desktop Support team member. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop. Will perform all roles of a level 2/3 Help Desk support technician and must have experience supporting complex systems and/or custom hardware/software

Candidate must be able to:

-Handle difficult situations with clients and turn them into a win
-work trouble tickets from ticketing system
-solve issues desk side visits and through remote desktop
-answer how to questions and resolve issues related to applications, printers, connectivity
-Image, setup and install new PC’s
-maintain a positive outlook, be professional, and provide excellent customer service


More than 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study
Experienced in PC (desktop/laptop/thin client) support - both desk side and remote
Experience in laptop/desktop imaging and deployment with required apps
Experienced in PC operating system support - Windows 7/10 installation, patching, and troubleshooting
Desktop – Windows 7 to Windows 10 Migration
Ability to troubleshoot issues with Microsoft Office 2010/2013
Windows networking TCP/IP Configuration and troubleshooting
Ability to troubleshoot issues with Microsoft Internet Explorer and Google Chrome
Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software
Troubleshoot network printers
Experienced in Windows networking TCP/IP configuration and troubleshooting
Ability to modify system registry (regedit)
Printers - troubleshoot network printer connectivity issues
Understand and comply with State of Iowa security requirements


Experienced in Google device (Chromebox/Chromebook) support
Experienced in support of the Google Office Suite of products
Experienced in Apple device (iPad, MacBook and iPhone) support
Thorough understanding of Microsoft Active Directory - client side
Ability to use industry standard remote tools - preference for SCCM
Experienced with hard drive encryption - encrypting, decrypting, and troubleshooting; preference for Bitlocker and McAfee
Industry certification (A+, Network+, MCP, etc