Job Description :
§ OEM certifications (Dell, Compaq, HP, etc, other certifications and/or training/A+ Certification
§ Provides Deskside support including software, hardware and networking support for desktops, laptops and servers
§ Performs installs, moves, adds and changes as required
§ Ability to resolve very basic/non-complex problems as required, troubleshooting capability and repair ability
§ Manage End User equipment stocks when required
§ Local support to Server equipment that cannot perform remotely (Example: Tape handling etc
§ Local support to Network equipment that cannot perform remotely (Example: Network switch reset etc
§ Provide VIP Support when required
§ Support of simple activities and tasks, for example pack and unpack of PCs
§ Support project work to develop technical solutions (for example rollout), reporting and present progress of project work (effort, status, meetings etc to project leads
§ Perform install and configuration activities and tasks of system components and complex networks
§ Perform analysis and solutions of incidents in day by day business
§ Support Clients in second level support and day by day business
§ Ability to test PC, servers and associated peripherals and/or document processor products
§ Tests and certifies PCs, networks, servers and client approved applications
§ Provides follow-up on problems or escalation.
§ Provides call taking and site specific support (DTS and Legacy)
§ Maintains a high degree of professionalism in actions, demeanor and dress