Job Description :
Client: State of DE - Direct
Rate: $40/hr on C2C all incl
new position 10/04 - SDE_DSS_731
Job Title: Desktop Support
Location: Newark, DE
Duration: 8 Months
Position Type: Contract
Interview Type: Both Phone and In Person
Required Skills:
· General computer hardware Software troubleshooting and installation support - Microsoft Required 2 Years
· Prior troubleshooting experience with Microsoft Windows 7 Required 2 Years
· Prior troubleshooting experience with Microsoft Server 2008 and above Required 1 Years
· Prior Deskside support experience (not supporting over phone) Required 2 Years
· Prior experience supporting Office 2013 Required 2 Years
· Prior experience troubleshooting proprietary systems or unique hardware/peripherals Required 1 Years
· Prior support of Exchange Highly desired 1 Years
· Prior experience supporting tolls and traffic management systems Desired 1 Years
· Basic Network Background Desired 1 Years
· CCTV Systems Background Desired 1 Years
· Prior work with fiber optic cable Desired 6 Months
· Prior work with industrial DVR systems Desired 1 Years
· Prior customer service focus in a technical environment Required 1 Years
· Prior Linux/Unix OS Experience Desired 1 Years
· Prior experience with Server/Database Backup Software Desired 1 Years
· Prior experience writing/reading basic SQL code Desired 1 Years
Question 1 Is the candidate able to attend a round one, in-person interview in Newark, DE?
Question 2 Is the candidate comfortable committing to a role where there is travel between client sites using a personal vehicle between Newark, DE and Dover, Delaware with frequency (unreimbursed by the State or CAI
Question 3 Please list projects where the candidate has functioned in a deskSIDE role that involved less than 10% troubleshooting by phone.
Question 4 Is the candidate comfortable spending short periods of time (less than 1 hour) in a confined space (i.e toll booth
Question 5 Is the candidate comfortable working from heights in a bucket truck?
Question 6 Please list any project where the candidate has worked with Tolls systems or traffic management systems
Question 7 Please list specific roles where the candidate had to support proprietary peripherals or hardware and the nature of those peripherals.
Question 8 Is the candidate comfortable and able to work in outdoor environments/elements of weather?
Job Description:
This Product Specialist is the troubleshooting expert for the tolls collection PC/Network/Hardware infrastructure for the State of Delaware.
The Product Specialist is the expert for a technical development or execution environment product or set of products. The primary responsibility of a Product Specialist is to ensure the availability and facilitate the productive use of a product for Application Teams or end users. Years of Relevant Experience: 1 to 2 years
Preferred Education: 4 year college degree or equivalent technical study.
Role Description:
Tolls support position is responsible for day to day support of:
Status and maintenance of all toll system hardware at all locations.
Toll System Application installation, configuration, and maintenance at all locations.
Tolls CCTV. Monitoring, configuration, and maintenance of all locations DVR’s, monitors, and infrastructure.
Video Transaction Data Multiplexor monitoring, configuration, and maintenance for all locations.
Monitors toll systems backups at all locations.
E-ZPass Customer Account Management System monitoring and maintenance for all Tolls locations.
Tolls Desktop installation, configuration, and repair at all locations.
Tolls network management for all locations.
Analytical and customer service skills.
Communicate accurate and useful status updates.
Ability to work in a team environment.
Complete assigned tasks.
Strong communication skills; both written and spoken
This is a position that requires the ideal candidate to possess:
Ability to be creative and learn new, proprietary technologies
Work with specialized hardware and peripherals that require ingenuity
Function as a friendly face of customer service to the tolls representatives
Travel between Newark, DE and Dover, DE as needed for support of on-site systems (frequent, but not necessarily daily)