Job Description :
Role: Desktop Support
Location: NYC, NY
Duration: 6-12 months

Experience Required:
Effectively troubleshoot hardware support requests, multi-task, and deliver positive results in a rapid paced and pressurized environment.
Respond and provide high level customer support to requests for technical assistance via phone, email, or via Track-It! ticketing system.
Perform audio/video meeting setups. Proficient with WebEx/GoToMeeting. Knowledge of video conferencing codecs.
Ethernet patching, terminating, and cabling skills required.
Physically diagnose and resolve hardware repairs. Communicate with other MIS teams when escalation is required.
Active Directory.
Repair desktops, laptops, printers and peripheral equipment.
Perform hardware maintenance and upgrades.
Configure and deploy new technical equipment.
Perform daily Data Center and Unit rounding.
Track/route problems/requests and document resolutions within the Track-It! ticketing system.
High degree of knowledge of operating systems and platforms to include LANs, Wi-Fi, software/ hardware, and advanced computer skills needed with hands-on experience with the Microsoft Office suite (2010, 2013, 2016, O365)
High knowledge of Microsoft Windows 7, 10.