Job Description :
Job: Desktop Support
Location: NYC, NY
Duration:1 Year contract
Local to NY
Client is seeking fifteen (15) temporary consultant positions for staff augmentation to provide desktop support services to all client NYC locations (Total of Approx.: 1,155 locations
Key Responsibilities
The role of the PC Support Technician would need to have at least 7 to 9 years of desktop support experience. Must meet the minimum Qualifications Experience & Education as described in below Qualifications section.
Solid experience installing, configuring, and troubleshooting Windows 7/ Windows 10 hardware, drivers, and software including Microsoft Office 2016. Windows OS Migration experience is a must.
Desktop Support Skills: An expert technology problem solver in following areas:
Identifying issues
Repairing problems
Updating systems
Installing new and upgraded hardware and software
Troubleshooting computers and basic networks
Documenting systems
Assist on various projects
Performs general preventative maintenance tasks
Solid Windows migration background with knowledge and expertise in following:
Microsoft Windows 7 & 10
Microsoft Office 2016 and other office products
Ability to use Active Directory tools
Basic Networking
Knowledge of SCCM.
PC/ Laptop/ Thin Client Support
Printing Support
Deploying images on a large-scale deployment.
Basic Citrix Support
Experience in installation of diverse set of software
Knowledge of ticketing systems like Service Now, Remedy a plus
1) Soft Skills for PC Support Technicians:
Excellent oral, written and interpersonal communication skills.
Ability to Work in a Team Environment.
Ability to prioritize your tasks and provide proactive support.
Ability to work independently and resourceful in searching for online solutions to issues.
Process oriented and metric performance driven.
1 Consultant will be doing lifting of computer equipment up to 30 lbs. and must adhere to safety procedures for lifting and safety awareness for performing work on premises.
2.Repetitive motion. Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 8-9 hours per day.
3.Speech and hearing sufficient for in-person and telephone communication 8-9 hours per day.
4.Vision sufficient for use of a computer monitor.
5.Sedentary position. Ability to sit at a desk for 8-9 hours per day.
Qualifications EXPERIENCE & EDUCATION:
1.Minimum of 7 to 9 or more years’ experience in end user computing support required.
2.Associate degree or higher in IT required.
3.Minimum any one of the certificates (from the list below) required:
a. A + (CompTIA) Certification or
b. HDI – Desktop Support Technician Certification or
c. Microsoft Certificate:
i. Microsoft Certified Solutions Associate (MCSA) on Windows 10 or
ii. Microsoft Certified Professional (MCP) or
iii. Microsoft Certified IT Professional (MCITP) or
iv. Microsoft Certified Solutions Expert (MCSE) or
d. Any Citrix XenApp & XenDesktop, Microsoft Hyper-V, or VMware Certified Professional Certification or
e. ACMT (Apple) - AppleCare Mac Technician or
f. Server + (CompTIA)
1.Solid understanding of:
a. Microsoft OS 7 & 10, Microsoft Office 2016 and Office 365.
b. Microsoft Exchange 2016, Lync, Skype for Business, One Drive for Business
c. Microsoft System Center Configuration Manager (SCCM
d. PC imaging and Microsoft OS/Office upgrades.
e. PC cyber security software solutions.
f. Remote PC connectivity solutions and remote desktop support.
g. Active directory pertaining to user account creation, security and distribution groups.
2.Basic understanding of:
a. Laptop setup, configuration and encryption.
b. Conference room projectors and flat screen connectivity.
c. PC Lifecycle management
d. Old Equipment Recycling management
e. Image Management & PXE Lab computers
f. Escalation point for incident tickets